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We’re looking for a Lead Payment Manager who can build, scale, and own our payment ecosystem end-to-end. If you enjoy combining strategy, leadership, and hands-on operational excellence — and want to influence how payment infrastructure evolves inside a fast-growing product environment — this role is for you
YOUR QUEST-LINE:
* Shape and lead payment performance strategy, including defining success metrics, monitoring efficiency, and identifying growth and optimization opportunities;
* Drive market research and identify strategic opportunities for launching and scaling local payment methods across target GEOs;
* Own strategic relationships with key payment providers, negotiate commercial and technical improvements, and expand payment coverage across regions;
* Support and enhance current payment flows in collaboration with internal teams, aiming to boost conversion rates and minimize user disputes;
* Drive cross-functional payment initiatives with Product, Tech, Anti-Fraud, Support, and Analytics teams to ensure scalable and stable payment infrastructure;
* Initiate and lead cost optimization, risk reduction, and cash flow improvement initiatives aligned with business and product strategy;
* Build and maintain payment policies, operational standards, and best practices while defining requirements for internal admin tools and payment system improvements;
* Participate in reconciliations with external payment service providers and payment reporting;
* Address escalations or issues impacting customers, and drive projects to enhance customer experience;
* Lead and develop the Payment function — mentoring specialists, scaling knowledge, and building sustainable team processes and ownership structure.
YOUR IN-GAME SKIN:
* 5+ years of experience in Payment Operations / Payment Management, including leadership or ownership of payment direction;
* Strong experience building or scaling payment strategies in high-load product environments;
* Insight into payment trends and markets in North America, Europe, CIS, East Asia, and LATAM;
* Strong analytical skills with the ability to interpret financial data and derive actionable insights;
* Proven ability to manage complex problems in e-commerce payments;
* Knowledge of OFAC/AML and Risk Awareness principles;
* Ability to thrive in a fast-paced environment, managing both strategic and tactical projects while prioritizing effectively to meet business needs;
* Experience with credit card chargebacks and risk minimization;
* Experience leading Payment teams and driving their impact on business outcomes — including team development, performance management, and capability growth;
* Ability to balance strategic planning with hands-on execution;
* Upper-Intermediate level of English or higher.
♀️ WILL BE YOUR BOOST:
* Familiarity with the Steam trade system, skins market, or gaming experience (CS2, Dota2, Rust);
* Domain experience in high-load E-commerce, Fintech, or iGaming projects;
* Familiarity with cryptocurrencies and tokens.
YOUR POWER-UPS SOURCE:
* Spontaneous weekend from the CEO;
* Support for professional development, including events (we went on a MAJOR trip to Copenhagen, for example), certifications, and educational materials;
* Start working at a time that’s comfortable for you;
* People Partner who will always support you in word and deed;
* Anniversary and performance bonuses;
* Input on project direction in a bureaucracy-free environment;
* Regular performance reviews and personal feedback sessions;
* 20 paid vacation days and 7 sick leave days;
* Assisting with the accounting and tax management for individual entrepreneurs;
* English language and Well-being benefit — so that you can improve your mental health the way you want;
* No time tracking;
* We purchase CHARGING STATIONS for our spacers;
* We help Ukraine: every month the company supports AFU and transfers donations for ammunition and supplies.
If you read everything carefully and exclaimed: “Oh, yeah, I’m good at everything and I want to do cool things together!”, then we are already looking forward to your resume and portfolio!
Send them as soon as possible!
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