✨ Join Win Media as a Account Manager — Make Every Player Feel Like a Star!
At Win Media, we believe that success in iGaming is built on strong relationships . Our Account team ensures that the most valuable players feel appreciated, understood, and engaged. If you’re empathetic, detail-oriented, and passionate about delivering top-class service — this role is for you!
About the Role We are looking for a dedicated Account Manager (evening & weekend shifts) to join our team. Your mission will be to keep our players happy, loyal, and profitable through personalized communication, proactive care, and exceptional service.
Schedule: Shift-based Location: Fully remote or Warsaw office ️
️ Responsibilities
Handle daily written communication with players (email, WhatsApp, Telegram) Write at least 40+ personalized messages per day to maintain strong connections Achieve KPIs for VIP Retention, Avg. Deposit Count, Avg. Deposit Sum Reactivate inactive players and build long-term loyalty Collaborate with Support and Payments teams to resolve VIP issues quickly Maintain daily reports on activities and results
✅ Requirements 2+ years in Customer Support / Account Management OR 1+ year as a VIP Manager Experience in the iGaming / Casino industry is a must-have ️ Advanced written English ➕ German or French language skills are a huge advantage and will increase salary Strong emotional intelligence: ability to handle negativity, show empathy, and adapt communication style
The Ideal Candidate
Has prior experience as a VIP Manager or Customer Support in online casinos Fluent in English (Advanced) and ideally one more language (German/French) Empathetic, responsible, hardworking, with excellent communication and problem-solving skills Understands casino mechanics, including bonus systems Thrives in a fast-paced, player-first environment
What We Offer
Join a professional team with a strong vision and support system Career growth with the potential to lead the VIP Department in the future ️ Flexible work setup: remote or from our Warsaw office Paid vacation and sick leave Modern equipment to ensure smooth workflow Fun company culture with gifts for holidays and birthdays
