mcpk. is connecting the best European software engineers with IT businesses from Germany, Austria, and Switzerland. What makes us different from other IT companies? First of all — our philosophy! We believe that we have two kinds of customers — businesses and developers. So we treat each developer as our customer!
Our cooperation is based on one simple principle — you work directly for the company from the DACH region. mcpk., in turn, ensures that everything is functioning well and that you have everything needed for your work, like hardware, insurance, etc. We do not interfere in your daily work as we are big fans of simplicity and transparency.
We are looking for a Senior Amazon Connect Engineer (Solutions Architect) to join an international company team to lead the architectural design and end-to-end implementation of complex contact centre ecosystems. You will guide enterprise clients through sophisticated transformations, moving from legacy infrastructure to modern, AI-driven AWS environments.
Your qualifications: * 4+ years of experience in technical implementation or consulting roles * Advanced experience with Infrastructure as Code using CDK or Terraform * AWS Certified Amazon Connect Communications Specialist * AWS Certified Amazon Connect Developer Specialist with strong hands-on coding skills (Python/Node.js) * At least one AWS Associate level certification
Nice to have: * Implementation of CI/CD pipelines for contact center solutions experience * Expertise in integration patterns with external systems and custom development * Knowledge of security architecture and performance optimization for scaling
Your tasks: * Lead technical design and architecture for high-scale Amazon Connect implementations. * Develop sophisticated contact flow solutions including 3rd party integrations, custom SSO, and complex logic. * Design and implement advanced Amazon Q and conversational AI strategies. * Create optimized solutions for forecasting, capacity planning, and scheduling. * Lead conversational design strategy and hands-on implementation. * Utilize Amazon Connect Customer Profiles, Cases, and Step-by-Step Guides. * Guide customers through migration strategies from legacy contact center platforms. * Lead client-facing technical workshops and advanced training for IT stakeholders (Architects, Network Engineers). * Provide technical artifacts, such as detailed architecture designs and documentation. * Serve as the primary escalation point for the most complex technical challenges.
What we offer: * Paid vacation days * Free English and German lessons * Full remote job with a flexible schedule * A long-term B2B/FOP contract * Сompensation paid in EUR
Principles that define us: * Long-term collaboration. We prioritise building stable, ongoing partnerships with the clients and developers equally, where you can rely on consistent support and a steady work environment, allowing you to work with us for years, not months. * Professionalism. We know what we do, following best practices, continuously learning, and striving for improvement, always open to new ideas and approaches. * Integrity and transparency. Our processes are transparent, reliable, and built on mutual respect. We never simplify challenges or misrepresent details, ensuring trust at every step. * Safe and open environment. We foster a workplace where you are part of a team, and any concerns or issues can be openly addressed without hesitation, ensuring everyone feels heard and supported. * Flexibility and adaptability. Our flat organisational structure enables quick decision-making, while our flexible approach ensures we can adapt to unique situations and resolve issues efficiently.
If you believe you are a great fit, we would love to explore the opportunity to work with you!
