The Backup Support Specialist is a versatile, cross-functional role designed to provide coverage for the Inside Sales, Onboarding, and Data Entry teams during periods of high volume or when full-time agents are out of office. This person will be trained across all three functions and will step in as needed to ensure seamless customer experience, timely order handling, and accurate backend operations. The ideal candidate is highly organized, detail-oriented, tech-savvy, and comfortable juggling multiple workflows in a fast-paced environment.
Key responsibilities: * Manage incoming leads via chat/calls, qualify customers, and support quoting process * Coordinate quotes, orders, and workflows ensuring timely execution * Guide customers through full journey from quote to order completion * Collaborate with Design team on mockups, approvals, and product setup * Maintain documentation, payments, and CRM data (HubSpot, PandaDocs, NetSuite) * Support onboarding by assisting customers with platform setup and store launches * Manage multiple onboarding cases, chats, and customer requests simultaneously * Build, upload, and optimize online stores and product listings * Configure products, enter accurate data (SKUs, pricing, customization), and QA setups * Process orders and support cross-functional teams with operational tasks
Requirements: * Strong multitasking and prioritization skills * High attention to detail and accuracy * Excellent written communication skills * Experience with CRM/tools (e.g., HubSpot, NetSuite, PandaDocs) or ability to learn quickly * Familiarity with customer support, sales, or onboarding processes * Ability to work cross-functionally with multiple teams * Tech-savvy with ability to manage multiple systems/workflows * Fast learner with adaptability in a fast-paced environment * Customer-focused mindset with problem-solving skills * English — C1
We Offer: * Competitive compensation linked to the EUR rate; * Medical insurance after the trial period; * English classes; * Schedule 4pm — 1 am Kyiv Time * Corporate training and parties.
