Hi there! We’re Softsich A young, ambitious, and fast-growing company creating innovative digital products. We’re looking for a VIP Account Manager Team Lead who can combine analytics, creativity, and a systematic approach to user engagement at Softsich.
Your key responsibilities will include: * Lead and manage a team of VIP Account Managers, including performance tracking and workload distribution * Drive revenue growth across the VIP client portfolio (NGR, ARPU, LTV, etc.) * Monitor and optimize retention strategies, identifying churn risks and growth opportunities * Oversee bonus budget allocation and ensure cost efficiency * Conduct regular analysis of client portfolios and form actionable insights * Ensure high-quality premium client experience and handle escalations * Maintain discipline and transparency in CRM usage and task execution * Build and manage a reporting framework (daily/weekly performance, risks, action plans) * Collaborate cross-functionally with CRM, Payments, BI, Product and Support teams * Personally manage relationships with high-value clients when needed
It’s a match if you have: * 1+ year of experience in a Team Lead role (Account Management, Retention, or related customer-facing functions) * Proven experience in managing or mentoring a team * Strong understanding of revenue and retention metrics (ARPU, LTV, churn, bonus cost, etc.) * Hands-on experience with CRM systems, admin panels, and customer communication tools * Analytical mindset: ability to identify patterns, root causes, and growth opportunities * Experience working with client portfolios and performance analysis * Strong decision-making skills, especially under pressure * Ability to balance business goals with team management * Fluency in Ukrainian or Russian for internal team communication * Upper-Intermediate (B2+) English
Would be an advantage: * Experience in managing multi-brand or multi-geo client portfolios * Background in process optimization or automation initiatives * Experience in preparation of digital reports or improving operational workflows * Strong cross-team collaboration experience * Additional languages (Spanish, French, German)
What we offer: * Flexible schedule and the choice to work remotely or from our offices in Kyiv or Warsaw. * 24 paid vacation days, sick leave, and medical insurance (in Ukraine; other countries in progress). * A friendly team where it’s easy to ask questions, learn, and be yourself. * Coverage of expenses for professional events. * Birthday greetings, team buildings, and plenty of real teamwork. * Zero support or cooperation with the aggressor country or any related businesses. *
If this approach resonates with you — feel free to apply
