Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.
EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we’ve managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.
In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.
Our statement: * We’re against war and unjustified aggression, * We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support, * We provided the team with charging stations, * We continue to work together for the future of Ukraine.
We are looking for a Chief Product Officer to lead the transformation of EverHelp from a service-driven company into a product + AI-powered ecosystem. The mission of this role is to define and execute product strategy, build a strong product organization, and turn EverHelp into a product-led company with scalable, high-margin solutions.
Your future responsibilities include: * Define a clear product vision aligned with EverHelp’s transformation into a product + AI-driven company, ensuring alignment with business goals, customer needs, and long-term growth strategy. * Identify and validate key product-market fit opportunities within customer support, AI, and automation domains, focusing on scalable and revenue-generating directions. * Prioritize product initiatives across AI, automation, analytics, and platform solutions based on business impact, feasibility, and strategic importance. * Lead the development of AI-powered solutions (e.g., CRM, retention tools, QC-AI, support automation), from concept to launch and further scaling. * Develop and optimize pricing strategies and unit economics to ensure product profitability and sustainable growth. * Build, hire, and develop a high-performing product team, including product managers, analysts, and cross-functional roles, while fostering ownership and execution. * Establish scalable and efficient product development processes (Agile/Lean), ensuring fast execution, adaptability, and strong delivery outcomes.
Needed experience & skills: * 7–10+ years in product management, including 3+ years at Head of Product / CPO / VP Product level. * Proven experience launching at least one successful product. * Ability to define and execute product strategy, build clear and actionable roadmaps, align them with business goals, and adjust based on market feedback and performance. * Strong experience in building MVPs using Lean startup principles: fast validation of hypotheses, quick iterations, and moving from idea to first paying users. * Deep understanding of unit economics, pricing strategies, and monetization models, with the ability to ensure product profitability and scalability. * Ability to make data-driven decisions, work with key product metrics, and use analytical tools (SQL, BI) to evaluate product performance and identify growth opportunities. * Hands-on experience in building or scaling AI/ML or automation-driven products, including understanding of use cases, limitations, and business applications. * Strong understanding and practical application of Agile methodologies to ensure efficient product delivery and team performance. * Experience in conducting customer interviews, applying JTBD framework, and translating insights into product decisions and features.
Work with EverHelp is about: * Opportunity to join the Ukrainian company and help the Ukrainian economy, * 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist, * Medical insurance and +10 Healthcare leaves for mental & physical recovery, * Systematical learning & development inside a team and on an individual level: compensation for professional webinars, courses, conferences, etc., * Ability to work from Lviv & Kyiv offices with free breakfasts and lunches or fully remotely, * Team of professionals who’s ready for knowledge sharing, internal professional communities, team buildings, * Corporate discounts for gym membership and for other different services like medical services, language schools, etc.
