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Описание: |
Customer Support Specialist (UA/PL languages)
Full-time | Remote | Mental Health Tech
Schedule: Flexible, 40 hours/week including weekends
pleso therapy is one of the fastest-growing mental health startups in Central-Eastern Europe. Operating in Ukraine, Poland, and Romania, we help people find their ideal therapist in an anxiety-free and trusted way.
We’re looking for an empathetic and responsible Customer Support Specialist to assist our clients and therapists with platform-related questions.
Your Impact Areas
* Communicate with clients and therapists via email and chat (Ukrainian + Polish)
* Communication with internal employees in English
* Provide information and basic tech support
* Log tickets and issues in CRM and internal databases
* Support therapist onboarding (if needed)
* Maintain our brand tone and communication style
Your Superpower Stack
* Write fluently and respectfully in Ukrainian, English(at least A2) and Polish (at least B1 and higher)
* Polite, empathetic, detail-oriented, and proactive
* Have basic experience with Gmail, Google Sheets; ideally also Notion and Slack
* Nice to have: Support experience, knowledge of therapy ethics, experience living/working in Poland
Why Join Us?
* Be part of a mission-driven startup making mental health more accessible
* Mental health support — sponsored therapy sessions and wellness programs
* Friendly, international team across 5+ countries
* 24 working days of vacation & sick leaves
* Public holidays according to your country
* Day off on your birthday
* Coworking compensation and provide an additional €7/day for expenses during on-site work
* Language learning support: Compensation for English / Polish / Romanian language learning
* Learning&Development support: Compensation for learning and professional development(qualification courses, certifications, and other relevant training)
* Physical health support: Compensation for expenses related to your physical health(sport, massage therapy, doctor visits, diagnostic procedures and other health-related services)
How We Work:
* Paid 2-week onboarding (20 hours/week)
* Flexible shift schedule of 35-40 hours per week within the department’s working hours: weekdays from 9:00 AM to 9:00 PM, weekends from 10:00 AM to 7:00 PM (schedule updated weekly)
* Fully remote work with hubs in Kyiv, Warsaw, Riga
* Collaborative, respectful, and human-centered culture
* High autonomy with senior team support
Recruitment process for this position:
* Test assignment. If your experience matches the role, you’ll receive a task to complete first.
* Interview with the Hiring Manager. If the assignment meets our expectations, we’ll invite you to a conversation with the team.
* (Optional) Final interview with the co-founder (Chief of Therapy).
* Reference check. we may reach out to previous employers or colleagues.
* Offer stage. If everything aligns, we’ll move forward with an official offer.
While the steps may slightly vary depending on the candidate’s background, this is the general structure of our process.
Additional Notes:
* During the probation (3 months), we expect ownership mindset, openness to feedback, and care for communication quality
* We may ask for reference feedback before making an offer
* Test tasks and feedback must be responded to within 4 working days. If we don’t receive a reply within this timeframe, we will consider the application withdrawn and move forward with other candidates. Exceptions are made if the candidate informs us in advance about a valid reason for the delay.
* Please note that all communication for this role will be handled exclusively via email.
Know someone amazing? Send them our way and if we hire them, you’ll receive $250 as a referral bonus!
To apply: send your CV and a short note about yourself. We’d love to meet you
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