Genesis is an international IT company providing a full spectrum of services. With over 1,500 experts across 5 countries, we build products used by 200+ million unique users every month. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes 15+ companies and an investment fund.
EverHelp is a fast-growing outsourcing Customer Support company within the Genesis ecosystem. We launched in 2021, and in the past year alone, we have grown by 82%. Our team is safe, fully operational, and continues to expand, maintaining a Retention Rate of 90%+.
In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.
Our Position * We stand against war and unjust aggression. * We evacuated our employees and their families from active war zones and provided housing and financial support. * We supplied the entire team with power stations and backup batteries. * We continue stable operations to support the future of Ukraine.
As we continue to grow, we are looking for a Customer Support Representative who will help maintain high-quality service standards and provide fast, efficient support in a dynamic, high-load environment.
Work schedule: * 2/2 working shifts; * 12-hour shifts. Day shift: 7:00 AM — 7:00 PM. Night shift: 7:00 PM — 7:00 AM. Latvia time; * Includes night shifts and weekends.
Important! It’s a ontract-based cooperation with the opportunity to transition to long-term collaboration after 6 months based on performance.
You will: * Communicate with users via live chat (90%) and email (10%); * Handle multiple chats simultaneously; * Support users with account-related questions, payments, bonuses, and general platform usage; * Resolve customer issues in a timely and efficient manner; * Follow internal guidelines and quality standards.
About you: * English level B2+ (C1 preferred); * 6+ months of experience in Customer Support or other customer-facing roles; * Typing speed 45+ WPM; * Strong computer skills (fast navigation, multitasking, basic Excel); * Ability to work in a fast-paced environment; * Strong communication and problem-solving skills; * Attention to detail and ability to learn quickly; * Flexibility with schedule (night shifts and weekends required).
Working at EverHelp means: * Opportunity to work with an international product; * The possibility to work fully remotely; * A professional team of specialists ready to share their expertise, internal communities, and team activities that support continuous learning and development both individually and as a team.
