We are looking for experienced ServiceNow Solution Architect to join our team on a part-time basis (10+ hours/week). This role is ideal for a senior expert who wants to stay hands-on with ServiceNow implementations while contributing strategically to architecture, integration, and delivery excellence across complex ecosystems.
Our client is a San Francisco-based AI startup developing customer service solutions. This product acts as an “AI Customer Advocate” — it automatically resolves requests, coordinates internal teams and third-party partners, and works in the customer’s interest, not just the company’s. Key Responsibilities * Gather and analyze client requirements * Gather requirements, design scalable ServiceNow solutions * Oversee full cycle implementation * Customer-facing stakeholder management * Support pre-sales efforts through solutionning and proposal input * Offer best practice advisory and technology governance * Develop and deliver training for client and internal teams * Plan and supervise data migration activities * Coach internal team members and conduct technical interviews * Run specialized training programs related to assigned technologies
Requirements * 6+ years in ServiceNow domain with ITSM, ITOM, CMDB * Strong portfolio or relevant project references * CSA / CAD / CIS certifications (preferred) * Agile/Scrum delivery experience
Soft Skills & Work Environment * Excellent written and verbal English communication * Ability to explain technical topics to non-technical stakeholders * Proactive communication and strong team collaboration * Comfortable working in distributed, multicultural environments * Availability for daily standups, sprint planning, and retrospectives * Minimum 2 hours/day overlap with EET time zone
Join us to architect modern, future-proof solutions while maintaining a flexible, part-time schedule with a high-impact team!
