We are looking for a proactive and strategic Account Manager to join Dinarys GmbH and drive long-term client success. In this role, you will own client relationships end-to-end during the delivery phase, ensuring transparency, growth, and high-quality service.
You’ll act as the key bridge between clients, delivery teams, and internal stakeholders—balancing operational excellence with strategic account development. Key Responsibilities * Own and manage client relationships during the delivery phase * Ensure clear and structured reporting to stakeholders * Handle escalations and resolve issues in a timely manner * Identify and drive upsell opportunities within existing accounts * Develop account growth plans, highlighting risks and blockers * Collaborate closely with Solution/Delivery teams to ensure alignment * Contribute to and execute account strategy * Maintain strong proactive communication with clients * Manage legal and contractual processes: * Preparation and coordination of documentation * Ownership of signatures and approvals * Responsibility for Statements of Work (SoW) and contracts during delivery * Support marketing initiatives: * Work with clients to collect testimonials and reviews on platforms * Strengthen client advocacy and brand presence
Requirements * Proven experience as an Account Manager / Customer Success Manager / Project Manager in IT or digital services * Strong experience managing clients during delivery phases * Experience with contracts, SoW, and legal documentation processes * Demonstrated ability to upsell and grow accounts * Strong stakeholder management and communication skills * High level of proactivity and ownership
Languages: * German — B2+ (mandatory) * English — B2+
Nice to Have * Experience working with distributed teams * Background in eCommerce / digital product development
What We Offer * Opportunity to work with international clients and complex digital products * High level of ownership and impact on business growth * Collaborative and transparent work environment