Kolo is doing $20M+ in monthly spend, grown 10x last year. Ranked in top5 globally on Dune by on-chain card volume. B2B clients include 5 Unicorns
We build settlement layer between crypto and the real economy: business cards, multi-currency payouts across 40+ countries, and the API that autonomous AI agents will use to spend stablecoins at fiat-only merchants once agent-driven commerce hits scale.
40 people. AI-native end to end. The infrastructure works, unit economics are proven.
We are looking for a Support / Monitoring Agent to join our team and strengthen our AI-driven customer care approach, combining high-quality B2C/B2B support with proactive monitoring of payment processes.
What you’ll do:
— Provide B2C and B2B customer support, handling complex and escalated cases — Work closely with AI tools as part of an AI-driven customer care model (handling cases AI cannot resolve) — Monitor transactional activity and conversion rates, identifying irregularities and optimization opportunities — Escalate technical and operational issues to relevant teams and ensure timely resolution — Collaborate with partners to maintain stable and efficient payment operations — Set clear and structured tasks for internal teams and external partners — Stay up to date with product updates, system changes, and new features
Your skills:
— Experience in FinTech support, payment operations, or customer support (B2C/B2B) — Strong analytical, diagnostic, and problem-solving skills — Understanding of payment systems and transaction flows — Ability to work with large datasets (Excel / Google Sheets) — High level of responsibility, attention to detail, and stress resilience
Nice to have:
— Experience with Intercom — Knowledge of cryptocurrency and blockchain fundamentals — Upper-intermediate or higher English level — Degree in Finance or at least 1 year of experience in the finance field
Working schedule:
— Shift-based schedule aligned with CET — 15 out of 20 shifts are night shifts
What we offer:
— Remote work — Flexible schedule — Apple equipment — Competitive salary and benefits — Opportunities for professional growth
See yourself in this role? We’d love to hear from you — send us your CV
