We are looking for a Salesforce Voice Consultant to join our growing team and support a range of international projects in the CRM and Voice/CTI domain. About the Project An international project at the intersection of CRM and Voice/CTI, focused on automating customer support and enhancing customer experience through voice channels. The team operates in a fast-paced environment with a strong focus on efficiency, scalability, and minimizing manual operations. Technology Stack: * Salesforce (Service Cloud, Flows) * Service Cloud Voice / Amazon Connect / Genesys * API integrations * AI tools for automation and process optimization
Responsibilities: * Design, develop, and optimize Salesforce Flows * Integrate and configure Voice/CTI solutions within Salesforce * Deliver end-to-end automation and business logic implementation * Collaborate with stakeholders to gather and уточнити requirements * Use AI tools to improve development speed and operational efficiency * Contribute to architectural decisions and best practices
Challenges: * Working with complex logic and non-standard scenarios in Flows * Integrating multiple Voice platforms with Salesforce * High level of ownership and autonomy * Balancing speed of delivery with solution quality * Actively leveraging emerging AI tools in daily work
What We Offer * Freedom with Responsibility: Deliver results without being micro-managed. We value trust over control. * Growth & Evolution: A clear path to transition from recruitment into a management. * Direct Impact: You will report directly to the CEO and have a real voice in shaping company processes. * Work-Life Balance: Flexible hours and a strict “no-overtime” policy. * Hygge Culture: Friday breakfasts, beer brewing sessions with the CEO, and a flat hierarchy. * Benefits: health care, paid sick leaves
