At LetsEnhance and Claid, we build AI tools that help creators and eComm brands get exceptional visuals in seconds. Backed by industry leaders like Techstars, Nvidia, and Google, we’ve grown to over 5 million users worldwide. From individual creators to Fortune 500 companies, our tools are making a real impact.
Our team is small, product-led, and moves fast, so you’ll have a ton of ownership and your work will matter immediately. We’re looking for someone deeply curious, who learns on the fly and gets things done.
Your mission:
Bring your people-first mindset to the digital world — support our users with empathy, clarity, and problem-solving skills while learning the tools and workflows of a modern SaaS company.
Why this role is a unique opportunity: * Step into tech: Already great with people? This role is your chance to apply those strengths while learning the ins and outs of a fast-growing AI product. * Build new skills: You’ll get real exposure to SaaS tools, AI products, and cross-functional product work — with mentorship and room to grow. * Shape user experience: You’ll be the voice of the customer, turning feedback into better support materials and product improvements. * Impact from day one: In a lean and fast-moving team, your work won’t sit on a backlog — it’ll go live and help people immediately.
What you’ll be doing: * Support users via chat and email: Resolve product questions with speed, empathy, and attention to detail. * Become a product expert: Learn how our tools work so you can explain them clearly to both beginners and power users. * Document and improve: Help us grow and improve our internal knowledge base, help center, and saved replies. * Spot patterns and report bugs: Identify recurring issues and share them with the product team to help improve the user experience. * Collaborate across teams: Work with customer success, product, and engineering to ensure smooth user journeys.
We’re looking for someone who is: * Experienced with customers: You’ve worked in a customer-facing role and you know how to handle questions, feedback, and challenges with grace. * A clear communicator: You write in fluent, friendly, and professional English. You know how to explain things simply and clearly. * Tech-curious: You’re excited to learn about new tools, systems, and workflows — even if you don’t have a tech background. * Organized & proactive: You take ownership of your work, follow through on open items, and enjoy improving processes. * Empathetic & patient: You care about helping people and understand that great support is as much about how you say things as what you say.
What you’ll get: * Competitive salary and a path for growth. * A flat, low-bureaucracy team where your ideas are heard and implemented quickly. * Remote-first culture with flexible hours and async communication. * Ongoing mentorship and opportunities to grow into product, onboarding, or customer success roles. * A collaborative, international team — and a friendly Slack full of AI tools, team banter, and memes. * Generous vacation and paid time off.
Bonus points for: * Previous experience working in a SaaS environment — you understand the pace, tools, and expectations of a fast-moving tech company. * Familiarity with customer support platforms such as Crisp, Zendesk, Intercom, or HubSpot. * Familiarity with image editing, AI tools, or digital creators. * Interest in technology, design, or eCommerce industries.
Requirements: * 1+ year of experience in a customer-facing role (support, service, hospitality, or similar). * Excellent written English. * Comfortable working independently and learning quickly in a remote team environment.
Hiring process: * Introductory task: A short, unpaid challenge (see Google doc).This is a fantastic opportunity for you to show off your amazing skills and for us to see your passion for the field. (Please note: completing this task is a required step to move forward.) * Quick interview with our customer support lead. * Final interview with our founders. * If it’s a great fit for everyone, we’ll make you an offer!
