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Описание: |
We are elai.io, an innovative AI-driven startup specializing in video generation. Recently acquired by Panopto — a leader in interactive video solutions — we’re now part of a growing team of around 200 professionals focused on advancing learning through powerful, interactive video technology.
We are looking for a Customer Support Specialist to join our team, where you will play a key role in supporting clients’ needs and contributing to one of the best products in the video-generation field.
It’s a match if you:
— Have strong communication skills;
— Have excellent verbal and writing English;
— Are self-organized and result-oriented;
— Have the ability to quickly understand software products’ UI;
— Have experience with utilizing and troubleshooting API.
Your everyday tasks:
— Respond to customer queries in a timely and accurate way, via email or chat;
— Identify customer needs and help customers use specific features;
— Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users);
— Update our internal databases with information about technical issues and useful discussions with customers;
— Monitor customer complaints and reach out to provide assistance;
— Follow up with customers to ensure their technical issues are resolved;
— Gather customer feedback and share it with our Product, Sales, and Marketing teams.
We offer:
— Opportunity to work with a highly qualified international, friendly team;
— Decent and timely payment, fixed in USD;
— The most flexible work schedule, including remote work;
— Unlimited time off.
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