Hi there! We’re excited to introduce you to Softsich! We are a young, ambitious, and fast-growing company that creates innovative digital products and confidently expands our presence in global markets. We are currently looking for a CRM Manager who will help us build effective player communication, launch bonus campaigns, and work with data to drive user engagement and loyalty.
Your main responsibilities: * Manage bonuses on the platform (creation, editing, removal via SS Backoffice) * Set up bonuses for campaigns, promos, triggers, and write player-friendly descriptions and terms * Publish bonus terms on the website and across communication channels * Organize and launch marketing and seasonal promotions, giveaways, and special events * Coordinate with copywriters, designers, and analysts for campaign materials and stats collection * Develop bonus mechanics and prepare technical specifications for developers * Ensure regular player communication via email, SMS, push notifications, pop-ups * Set up trigger-based CRM flows (welcome, reactivation, etc.) * Analyze bonus performance and campaign effectiveness (ROMI, retention, etc.) * Conduct competitor and market research
What we expect from you: * Experience with email marketing, SMS, web-push, pop-ups * Strong knowledge of CRM systems (Customer.io or similar) * Hands-on experience creating bonuses, campaign logic, and promo flows in a gaming product * Ability to analyze performance metrics and make data-driven decisions
What we offer: * Competitive salary * Remote work format or offices in Kyiv and Warsaw * Flexible working hours * Friendly, supportive team culture with open communication * 24 working days of paid annual vacation * Paid sick leaves * Compensation for conferences and business trips * Birthday greetings :) * Online and offline team buildings, corporate events
Got the experience, energy, and vision to make CRM more effective? We’ve got the space, resources, and a team to back you up — come join us!
