Get to know us Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in the secure business collaboration market. Trusted by over 2,000,000 users from 175,000 companies globally, we are on a mission to create more prosperity in the world by accelerating high-stakes business decisions. We achieve this by delivering extremely intuitive and robust software products that help people make impactful decisions with less stress, higher quality, and shorter hours. Our key products include:
Ideals Virtual Data Room (VDR): A secure, cloud-based platform for sharing confidential documents during due diligence, fundraising, M&A, legal transactions, and other business-critical workflows.
Ideals Board: A platform for boards and executive teams to streamline governance and enhance decision-making in a fast, secure, and compliant way.
The role Ideals reached 480 employees across 27 locations and keeps expanding globally. To support this growth journey, we seek a Systems Administrator remotely in Ukraine to ensure the smooth operation of IT infrastructure using modern approaches. In this role, you will focus on internal IT requests from our colleagues, participating in various IT projects in collaboration with other teams across global locations as we scale.
If you thrive in dynamic environments and possess a can-do attitude to improve existing processes for higher efficiency and internal customer satisfaction, this is an ideal opportunity to make a lasting impact on a growing company.
You will report to the ITSM Operations Manager, and collaborate closely with Service Desk colleagues, Security and Business Process Automation teams, and the Director of Internal IT.
Schedule: remote from Ukraine, 8-hour working day local time, no night shifts.
What you will do * Own and administer the company’s Identity Provider (IdP), including SSO, MFA, access policies, and identity lifecycle management * Design, configure, and maintain SAML and SCIM integrations with internal and third-party applications * Maintain and optimize integrations between Google Workspace, HR system, and the Identity Provider to automate joiner, mover, and leaver processes * Administer cloud services with a focus on access governance, security, licensing, and automation * Monitor system health, diagnose complex cross-platform issues, and lead resolution of identity- and access-related incidents * Lead and execute system migrations between cloud, on-premises, and SaaS platforms * Support Service Desk colleagues in handling complex escalations and providing guidance on advanced technical issues * Contribute to regular ticket resolution when required, particularly for high-impact or complex cases, ensuring service continuity * Collaborate closely with the Information Security team on access controls, security reviews, and audit-related activities * Drive continuous improvement of identity, access, and cloud processes through automation and standardization
What you bring * 5+ years of experience in Systems Administration, Identity & Access Management, or L3 internal IT support * Strong hands-on experience with Identity Providers (IdP), preferably Okta * Proven experience configuring and maintaining SAML and SCIM integrations * Experience integrating Google Workspace and HR systems with Identity Providers to automate user lifecycle management * Strong experience with MDM and endpoint management tools (e.g. JumpCloud), including device enrollment, policy management, and compliance enforcement * Solid understanding of cloud services administration, including access control, security, and licensing * Advanced troubleshooting skills across identity, SaaS platforms, and operating systems * Experience working with Windows and macOS in an enterprise environment * Knowledge of IT Service Management tools and structured operational processes * Upper-Intermediate English (B2) or higher, written and spoken
Nice to have * Knowledge in networking fields * Experience with the creation and administration of basic workflows in Jira * Cisco-issued certification / ITIL foundation / Comptia A+ or above * Experience in PowerShell and Bash
Our assessment process * One-way video interview (10 mins) and Online Test (15 mins) * Test task (~3 hours) * Interview with the Hiring Manager (60 mins) * Competency-based interview with the Talent Acquisition Specialist (90 mins)
What we offer We highly value our people, so we will empower you with all the resources and support to help you reach your full potential.
For your best work * Remote-first flexibility to shape your ideal workday * Home workplace budget * Resilient home budget for Ukraine-based teammates * Resilient office in Kyiv & co-working expense coverage * Individual IT budget for extra equipment * Top-tier tech and AI-powered tools
For your growth * Access to Ideals Academy with numerous courses * Investment in external learning and development activities * Guidance in Personal Development Plan creation * Professional literature and subscriptions coverage * Support of your passion as a speaker or writer * Internal talent mobility opportunities
For your well-being * Medical insurance and Wellness Package for sports activities * Full coverage of mental health sessions for Ukrainian teammates * Funding for sports competitions * 20 business days of paid time off per year * Unlimited health-related time-off
Extra perks * Team-building offline and online events * Budget for meetups with your local team * Generous internal referral program
Our culture Commitment, Excellence, Collaboration, Trust and Care are core values to the Ideals team. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we create a team where talents feel at ease and work to the best of their abilities.
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Ideals is an equal opportunity employer
Ideals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.
