We’re looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.
HOW YOU WILL MAKE AN IMPACT * Provide professional and timely support to users via live chat and email * Handle player inquiries, complaints, and requests with empathy and accuracy * Escalate complex or sensitive cases to the relevant departments * Ensure compliance with internal quality standards and communication guidelines * Maintain up-to-date knowledge of games, promotions, and internal procedures * Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)
WHAT WILL HELP YOU SUCCEED IN THE ROLE * Previous experience in Customer Support and IGaming is a must * Excellent written communication skills in English (B2+) * Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts * Strong multitasking skills and attention to details * Ability to work both independently and as part of a team * Passion for providing high-quality customer service in a fast-paced environment
HOW WE WILL KEEP YOU SMILING * We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work! * We provide paid vacation days and paid sick leave benefits. * A competitive compensation that values the skills and experience you bring. * Employee referral bonus and gifts for your special days. * Financial support in 50% for learning expenses to help you in your professional growth! * With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You’ll also have the opportunity to participate in fun team-building activities.
