Netfully is an agile software development company that creates innovative products and helps companies implement digital transformations. Since 2013, we have been committed to providing our clients with high-quality services and fostering a positive work environment. If you are a creative individual who is willing to step outside the box, you are exactly who we are looking for! Requirements: * High level of English proficiency * Strong logical and creative thinking * Exceptional communication skills * Adaptable to frequent changes * Proven customer service experience is a plus * Basic MS SQL knowledge (navigation, simple queries) * Previous experience in helpdesk or IT support * Understanding of network and hardware connectivity (LAN/WAN, Wi-Fi, cabling) * Problem-solving skills and attention to detail
Responsibilities: * Provide support to customers using the company’s products and services * Investigate and resolve complex customer issues, escalating when necessary * Analyze statistics and data to evaluate the level of service * Prepare reports and written information for customers * Develop feedback and complaints procedures * Support and configure hardware for time and attendance systems * Maintain accurate records in Salesforce of support requests, actions taken, and outcomes * Collaborate with senior engineers and third-party vendors for complex issues
Additional Advantages: * Experience supporting time and attendance systems or similar hardware * Experience using Salesforce for ticketing and record-keeping
We Offer: * Competitive salary * Regular assessment and salary review * Opportunities for professional growth * Friendly team and enjoyable working environment * Flexible working schedule * 21 days of annual leave * 5 paid sick days
