Redefine the future of customer experiences. One conversation at a time.
First-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.
Build Amazing — Deliver Amazing — Live Amazing — Be Amazing
Joining Nextiva as a Technical Support Representative is a fantastic opportunity to begin a rewarding career in the high-tech industry. We’re passionate about technology, networking, and making a difference through exceptional customer support.
At Nextiva, you’ll thrive in a dynamic, fast-paced environment where continuous learning is encouraged. You’ll build strong relationships with our customers and deliver outstanding support by identifying solutions and resolving issues efficiently.
Your Day-to-Day Responsibilities: * Provide daily support to users of various technology systems by answering questions, troubleshooting issues, analyzing problems, and delivering quick, effective solutions * Communicate clearly, professionally, and respectfully with end users, colleagues, and management to resolve issues and ensure customer satisfaction * Set up and maintain hardware, software, and other equipment to meet client needs; monitor performance and install updates as required * Keep detailed records of customer interactions, installations, reported issues, and resolutions, including any follow-up actions needed * Continuously expand your technical knowledge by reviewing industry publications, manuals, and diagnostic resources * Handle inbound customer inquiries across multiple channels, including phone, email, and webchat * Deliver exceptional service by consistently meeting daily and monthly performance goals — all with a positive and proactive attitude
Qualifications & Requirements: * Advanced English proficiency (C1—C2 level), both spoken and written * Minimum of 2 years’ experience in customer service, ideally in a call center, technical support, or help desk environment * Basic knowledge of hardware and networking is a plus * Patient, detail-oriented, and professional in customer interactions * Strong problem-solving skills with the ability to follow structured troubleshooting steps * High attention to detail and accuracy * Familiarity with PC and Mac operating systems, as well as Microsoft Office applications
Shift pattern:
Saturday & Sunday (Work From Home): 5:00 AM — 1:30 PM AZ time (15:00 — 23:30 Kyiv) Monday — Wednesday (Work From Office): 4:00 AM — 12:30 PM AZ time (14:00 — 22:30 Kyiv) Thursday & Friday: Days off
What We Offer: * A great opportunity to build a career in an international environment * Highly competitive salary * Health and life insurance after probation * Career growth and development opportunities * Ongoing internal training programs * Friendly atmosphere and a professional, supportive team
Nextiva DNA (Core Competencies)
Nextiva’s most successful team members share common traits and behaviors: * Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. * Critical Thinker: Understands the “why” and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. * Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.
